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Report a repair.

Tell us what’s wrong and we’ll pick it up during office hours. This form is for homes we manage. If your landlord looks after your home directly, please contact them instead.

Report a repair01727 761816

Is it an emergency?

Please don’t rely on this form for an emergency: it isn’t checked outside office hours (Monday to Friday 9am to 5pm, Saturday 10am to 2pm). Use these numbers first, then tell us.

  • If you smell gas, or a carbon monoxide alarm sounds: open the windows, don’t use any switches or flames, go outside and call the National Gas Emergency Service on 0800 111 999 (free, 24 hours).
  • Fire, or danger to life: call 999.
  • Power cut: call 105 (free, 24 hours).
  • No water, or a burst water main in the street: Affinity Water on 0345 357 2407.
  • Sewage flooding or a blocked public sewer: Thames Water on 0800 316 9800.
  • A leak inside the home: turn off the stopcock (usually under the kitchen sink) if it’s safe to, keep electrics away from the water, then report it below and call us when we open.

Tell us about the repair

We use your details and photos to deal with this repair, which can include sharing them with the contractor who visits. Photos are stored privately and the location data phones add is removed. See our privacy policy.