Landlord FAQs.

Straight answers about letting your home in St Albans and the surrounding area, what the Renters’ Rights Act changes and what we charge. Can’t see yours? Call us on 01727 761816.

Getting started

What could my home rent for?

It depends on its size, condition and exact location, so we’ll give you a figure for your own home in a free, no-obligation valuation. As a guide, the latest official average across the St Albans district was £1,934 a month in September 2026. That includes existing tenancies, so it won’t match asking prices on Rightmove.

What’s the difference between Fully Managed and Let Only?

With Fully Managed, we find the tenant and look after everything afterwards, including rent collection, inspections, repairs and the deposit. With Let Only, we find and reference the tenant, get the agreement signed, and then you take over.

How much will it cost?

On a home renting for £1,650 a month, Fully Managed costs £198 a month inc. VAT (12% of the rent). Let Only is a one-off £1,425.60 inc. VAT (7.2% of the first year’s rent). Both also have a £300 inc. VAT set-up and marketing fee. Every fee is published here, with a calculator for your own rent.

What do I need before I can let my home?

You’ll need a valid gas safety record if there’s gas, an electrical safety report (EICR), an Energy Performance Certificate, and working smoke and carbon monoxide alarms. We’ll also ask for proof that you own the property. Check your mortgage lender and insurer are happy too. Tell us what you already have, and we’ll quote for anything that’s missing.

The Renters’ Rights Act

Can I still offer a fixed-term tenancy?

No. Since 1 May 2026, tenancies in England run month to month. Tenants can stay until they choose to leave, and they can end the tenancy by giving at least two months’ written notice.

Can I get my home back if I want to sell or move in?

Yes, but not with a Section 21 notice, as those have ended. You’d use Section 8, which needs a legal reason. To sell or to move in yourself or a close family member, you can’t use these reasons in the first 12 months of a tenancy, you must give four months’ notice, and you can’t market or re-let the home for 12 months afterwards. The government’s guide lists every reason. Section 8 notices are included under Fully Managed, and cost £234 inc. VAT under Let Only.

How do I put the rent up?

Rent can go up once a year, to the market rate, by serving a Section 13 notice with at least two months’ notice. If the tenant thinks the increase is too high, they can ask an independent tribunal to decide. We can prepare and serve the notice for £114 inc. VAT.

What if a tenant asks to keep a pet?

You must consider the request, and you can’t unreasonably refuse it. Talk to us first and we’ll help you think it through for your home.

Working with us

How do you check tenants?

We carry out credit checks, sanctions checks, right-to-rent checks and an affordability assessment, and we get references from their landlord and employer. Since a tenant can’t now be asked to leave without a legal reason, this matters more than ever.

Who will I deal with?

Jo, Danielle and Kitty. We’re a small lettings-only team based on The Quadrant in Marshalswick. All three of us are hands-on and can help with any issue that comes up, and a real person answers the phone.

How often will you inspect my home?

Under Fully Managed, we inspect periodically and report back to you in writing. If a possible issue is highlighted, we’ll inspect more often, and there’s generally no extra charge for this.

When will I receive my rent?

Under Fully Managed, you’ll be paid on the same day each month, usually the date the tenant first moved in. If that falls on a weekend, you’ll be paid on the next working day.

Who deals with emergencies outside office hours?

We give tenants an emergency number to use outside office hours. A member of our team answers it and picks up the issue.

How is my money protected?

We hold Client Money Protection through safeagent (A6221), and you can view our certificate. We’re also members of the Property Redress Scheme (PRS015139), which offers independent redress if we can’t resolve a complaint.

I already have an agent. Can I switch to you?

Yes. Check your current agreement first for its notice period and any fee for leaving. Then call us, and we’ll tell you what we need to take over. Our takeover fee is £300 inc. VAT, the same as our normal set-up fee, and is payable on signing the new tenancy agreement. It also applies if the same tenant stays and no new tenancy agreement is signed. See how switching works.

What’s coming next

When does the national landlord database go live?

The government plans to open it one region at a time from 15 December 2026. Our area is in the East of England, where registration is due to open on 15 January 2027, with a deadline of 14 April 2027. You’ll need to register yourself and each home you let, and without active entries a court generally won’t grant a possession order. A ban on advertising unregistered homes is planned, but needs further legislation. The fee is reported to be £65 per property per year, payable when you make the entry. Fines can reach £7,000, or £40,000 for repeated breaches. Registering is your legal responsibility, so you’ll need to start and finish it yourself, and we can help by adding information and key documents for you. That help is included under Fully Managed. Under Let Only, we can collate the information for £114 inc. VAT and book outstanding certificates for £36 inc. VAT each. The rules were still in draft in November 2026, so these details could change.

What are the new EPC rules for 2030?

The government plans to require privately rented homes in England and Wales to reach EPC C, or have a registered exemption, by 1 October 2030. This still needs Parliament’s approval, and the minimum remains EPC E until then. You wouldn’t have to spend more than £10,000 on a home, and the government estimates the average will be £5,400. Spending on qualifying improvements since 1 October 2025 should count. A home rated C before 1 October 2029 would count as compliant until that certificate expires or is replaced. The fine for not complying could be up to £30,000. Check your current rating now, and get advice on which improvements count before you pay for any work.

Still got a question?

Call us and a real person will answer: Jo, Danielle or Kitty.